Reference

Our Legal Commitments to You

When you open an account with raffi slot, your data, your deposits and your withdrawals sit inside a clear set of rules that protects both of us.

Data handling & retentionPayment verification stepsAccount security protocolsWithdrawal & payout rulesYour support & dispute channels
raffi slot Our Legal Commitments to You
GET HELP NOW

Contact Us About Your Account or Data

Team online

Live Chat

Reach our support team instantly through the chat widget in your account lobby. Available 24/7 for account questions, withdrawal holds, payment disputes and data requests.

Email Support

Send your legal or account concern to [email protected]. We respond within 24 hours. Include your account username, the date of your transaction and a description of your issue.

Phone Verification

Call +62 (0) 21 XXXX XXXX during business hours (Monday–Friday, 08:00–17:00 WIB). Have your account details and a recent transaction reference ready.

SECURITY & COMPLIANCE

How We Protect Your Information

Encryption & Storage

All deposits and withdrawals are encrypted with SSL 256-bit protocol. Your banking credentials are never stored on our servers after deposit completion, and account access requires two-factor authentication via SMS or email.

Identity Verification

When you first deposit or request a withdrawal, we verify your identity using your phone number, email and registered banking details. Large withdrawals may trigger a manual compliance review to ensure funds move to your registered account only.

Cookie & Tracking Policy

We use cookies to track your session, remember your login, and detect suspicious activity. You can disable non-essential cookies in your account settings; functional and security cookies cannot be disabled without blocking account access.

Data Retention & Deletion

Account data persists for 7 years after closure for regulatory and audit purposes. You can request partial data deletion (game history, payment receipts) via the privacy portal in your account dashboard; identity documents are kept for the full 7-year window.

Third-Party Access

We share deposit information only with our payment processor and your issuing bank to complete transactions. We never sell your data to marketers or advertisers. Your gaming activity remains private and is not shared with third parties.

Report a Problem

If you suspect fraud, unauthorised access or a data breach, contact our security team immediately at [email protected] or call the support line above. We investigate all reports within 48 hours and will contact you with findings.

Legal Questions Answered

We collect your full name, email address, phone number, date of birth and banking details (bank name, account number or e-wallet identifier for DANA, OVO, GoPay or QRIS). This allows us to verify your identity, process deposits and withdrawals, and meet regulatory requirements in your jurisdiction.

We retain your core account and transaction data for 7 years after closure for legal and audit compliance. Partial data (game history, chat logs) can be deleted upon request within 30 days of closure via your data request form in the account dashboard.

Yes. Deposits are encrypted during transmission and verified in real-time by our payment processor. We do not store your wallet credentials after the transaction completes. Withdrawals to your original payment method are verified against your registered account to prevent fraud.

Contact our support team within 30 days of the transaction. Provide your account username, transaction date, amount and reason. We investigate and respond within 5–7 business days. If the dispute is valid, we reverse the charge or re-process the withdrawal.

Yes. Log into your account, visit the Privacy section under Settings, and click 'Download My Data'. We compile a complete export of your name, contact details, payment history and game activity within 14 calendar days and email it as a secure PDF.

Access depends on local law in your region. We operate for players in supported Indonesian jurisdictions. If you're unable to log in or deposit, your location may fall outside our service area at this time. Contact support to confirm eligibility.

Change your password immediately. Enable two-factor authentication in Settings. Contact our security team at [email protected] or call support. We will review your login history, freeze unusual activity and help you secure your account within 2 hours.