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Our Terms Shape How You Play

When you open an account with raffi slot, you're entering into an agreement that covers everything from how deposits clear to how withdrawals are verified and disputes get…

Account creation and verificationPayment methods and withdrawal processesUser responsibilities and account security
raffi slot Our Terms Shape How You Play
GET HELP ANYTIME

How to Reach Us About Account Issues

Team online

Live Chat

Our support team is live 24 hours a day to answer questions about account rules, deposit holds, withdrawal delays or any terms-related questions. Open the chat widget in your account dashboard.

Email Support

Send detailed account or policy questions to our support inbox. We respond within 4 business hours. Use the contact form in your account settings to file disputes or request account changes.

In-App Help Centre

Browse our account guides, payment FAQs and terms summaries inside the raffi slot app. Search your question and find answers without leaving the platform. Available on iOS and Android.

SECURITY AND DATA

How We Protect Your Account and Information

Account Verification

When you open your account, we ask for basic identity and payment details. This protects you from unauthorized access and keeps withdrawals secure. Verification happens once during signup; re-verification may be required for large withdrawals.

Data Retention

We keep your account data, transaction history and verification documents for as long as your account is active, plus 7 years after closure for compliance purposes. You can request a data export through your account settings anytime.

Payment Security

Your deposits via DANA, OVO, GoPay and QRIS are processed through encrypted channels. We never store full payment details on our servers. Withdrawals are verified before transfer to your linked wallet or bank account.

Cookie and Tracking Policy

We use cookies to keep you logged in, remember your preferences and track gameplay for anti-fraud purposes. You can control cookie settings in your browser. Session data expires after 30 minutes of inactivity for security.

Account Access Changes

Want to update your email, phone or payment method? Go to Settings → Account in your dashboard and make changes immediately. For sensitive changes like password resets, we'll send a verification code to your registered email.

Data Access Requests

You can request a complete copy of your account data, game history and deposits anytime through your Settings menu. We'll prepare and send a secure download link within 5 business days.

Frequently Asked Questions About Our Terms

Visit the login page and tap 'Forgot Password'. Enter your registered email and we'll send a reset link within 2 minutes. If you no longer have access to that email, contact our live chat team with your account username and phone number, and they'll verify your identity before allowing a reset.

Your username cannot be changed once created, but most other details can. Go to Settings → Account to update your email, phone, name and linked payment methods. Changes to payment information take effect on your next deposit or withdrawal transaction.

You can close your account anytime through Settings → Account → Close Account. Any remaining balance will be withdrawn to your registered DANA, OVO, GoPay or bank account within 24 hours. A closed account cannot be reopened; you'll need to create a new one if you want to play again.

If you dispute a transaction, withdrawal or gameplay outcome, contact our support team within 14 days of the incident with details. We'll investigate and respond within 7 business days. Disputes involving payment processors are escalated to DANA, OVO or GoPay directly for resolution.

Account access depends on local law in your region. We support players in Indonesia through DANA, OVO, GoPay and QRIS. If you travel outside your home country, your account remains accessible but some game lobbies or features may be restricted based on local jurisdiction.

After you close your account, we retain transaction records, verification documents and account history for 7 years for legal and compliance purposes. Personal data beyond that retention period is deleted. You can request deletion of non-essential data sooner by contacting our support team.

Yes. If we detect fraud, underage signup, breach of house rules or use of automation software, we may suspend or permanently close your account without notice. Any balance will be held pending investigation. We'll contact you through your registered email with reasons and next steps.