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How We Keep Your Privacy Safe at raffi slot

When you open an account with us, your personal information — from your phone number through to your DANA or OVO details — stays protected by encryption and…

Encryption on all transactionsDANA, OVO, GoPay and QRIS securedClear contact paths for your rights
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raffi slot How We Keep Your Privacy Safe at raffi slot
REACH US DIRECTLY

Privacy Questions – How to Contact Us

Team online

Email Support

Send privacy concerns to our team at [email protected]. We respond within 24 hours on weekdays, 48 hours on weekends. Include your account email and a clear description of your request.

Live Chat

Open chat in your account dashboard during 08:00–22:00 Indonesia time, seven days a week. Our team can walk you through your data rights or help you adjust your privacy settings instantly.

Account Settings

Head to Settings → Privacy & Data in your lobby to view what we hold, adjust notification frequency, or start a data-deletion request. Changes take effect immediately on your next login.

SECURITY & TRANSPARENCY

How We Handle Your Privacy in Practice

Data Encryption

All communication between your device and our servers is encrypted using TLS 1.2 or higher. DANA, OVO, GoPay and QRIS transactions are routed through encrypted payment gateways; your card or bank details never touch our storage.

Cookies and Tracking

We use session cookies to keep you logged in and analytics cookies to count lobby visits and game popularity. We do not sell cookie data to third parties. You can disable non-essential cookies in your browser settings without losing account access.

Account Security

Your password is hashed before storage, never saved in plain text. We monitor login attempts from new devices and will email you a security alert. Enable two-factor authentication in Settings → Security for extra protection.

Data Retention

We keep your account data for as long as your account is active, plus seven years after closure for fraud prevention and legal compliance, depending on local law. Deleted accounts cannot be recovered.

Your Rights

You can request a full export of your data, correct inaccurate information, or ask us to stop using your data for marketing. Submit requests via Settings → Privacy & Data or email [email protected] with proof of identity.

Third-Party Sharing

We share minimal data with payment processors (DANA, OVO, GoPay, QRIS) and anti-fraud services only. We never share your email or phone with game studios or marketing companies without your consent first.

Privacy Policy – Frequently Asked

Your account data is anonymized within 30 days of closure, depending on local law. We retain anonymized betting patterns for seven years for fraud prevention. Any active withdrawals will process normally before deletion. Personal identifiers like your email and phone are removed from our active system.

Yes. Go to Settings → Privacy & Data, click 'Request Data Export', and we'll email you a complete file within 7 business days. The file includes your name, email, phone, account history, deposits, withdrawals, and game records in a portable format.

Only our payment team and encrypted payment gateways see your payment method. Your full card or bank number is never stored on our servers. Payment processors (DANA, OVO, GoPay, QRIS themselves) handle tokenization and fraud checks independently.

We keep login records and device fingerprints for 90 days active, then archive them for seven years for security audits. If you suspect fraud on your account, we can pull full device history from any login. After 90 days, login history is no longer visible in your Settings.

We send account notifications, withdrawal confirmations, and security alerts by default. Promotional emails are opt-in only; you can toggle marketing consent in Settings → Notifications. Unsubscribe links in every email work instantly. We never share your email with external marketers.

Yes. Our mobile app and browser sessions use the same TLS encryption as desktop. Your session expires after 20 minutes of inactivity on shared devices. We recommend enabling biometric login (fingerprint or face) in Settings → Security for extra protection on mobile.

Contact [email protected] with details of the error, and include a clear screenshot. Our team reviews corrections within 24 hours on weekdays. Once verified, we update your profile and send you a confirmation email. Your withdrawal address or payment method can be corrected in Settings → Account Details anytime.

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